Rekha Amrita Mart

1. Order Cancellation by Customer

You can cancel your order at any time before it has been dispatched from our store. Since we offer 30-45 minutes express delivery, the cancellation window is typically within 5-10 minutes of placing the order.

2. How to Cancel

To cancel an order, go to My Account > Order History and click the Cancel button next to your active order, or immediately call our customer support at +91 8298114136.

3. Cancellation by Rekha Amrita Mart

We reserve the right to cancel an order under the following circumstances:

• The product is out of stock.
• The delivery address is outside our serviceable area (Kalyanpur/Bibhutipur).
• Suspicion of fraudulent activity.
• Inability to contact the customer for address verification.

4. Refunds for Cancelled Orders

If you paid online via UPI/Card and the order is cancelled successfully before dispatch, a full refund will be initiated automatically. It usually takes 3-5 business days for the amount to reflect in your original payment method.

5. Late Cancellations

If the order has already been dispatched with our delivery rider, cancellation may not be possible. However, you can refuse the delivery at your doorstep, subject to our Return Policy.